Refund Policy

At Anuj Online Store (anujonlinestore.shop), we want you to be completely satisfied with your purchase. If you are not fully content, we're here to help!

1. Returns Eligibility

You have 7 days from the date of delivery to request a return. To be eligible for a refund:

• The item must be unused, in its original condition, with tags and packaging intact.
• You must provide proof of purchase (order number, invoice, receipt).

2. How to Initiate a Return

To start a return, contact our support within 7 calendar days of delivery:

Email: anujonlinestore@gmail.com
Include: Your order number, item details, reason for return, and photos if the product is damaged or incorrect.

3. Return Shipping

Once your return is approved, we will provide instructions and address details. Return shipping costs are the responsibility of the customer unless:

• The item is defective or incorrect—then we cover shipping.
• You contact us before sending to obtain return authorization.

4. Refund Process

After receiving and inspecting your returned item, we will notify you by email about the approval of your refund. If approved, refunds will be processed to the original payment method within 10 business days.

5. Late or Missing Refunds

If you haven't received a refund within 10 business days after approval:

• Check your bank account again.
• Contact your credit card company or bank—it may take some time to process.
• Still no refund? Reach out to us at anujonlinestore@gmail.com with your order number and return authorization details.

6. Exchanges

We don’t offer direct exchanges. If you'd like a different size, color, or product, please return the original item for a refund and place a new order.

7. Non-returnable Items

These items are final sale and cannot be returned or refunded:

• Custom or personalized products
• Gift cards
• Items not in original condition for resale

8. Changes to This Policy

We reserve the right to update this policy. Any changes will be posted on this page and become effective immediately upon posting.

9. Contact Us

If you have any questions or need help, feel free to contact us at:

Anuj Online Store
Email: anujonlinestore@gmail.com
Website: anujonlinestore.shop